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Title
Text copied to clipboard!Service Officer
Description
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We are looking for a dedicated and competent Service Officer to manage and oversee daily operations within our organization. The Service Officer plays a crucial role in ensuring that all activities are carried out in compliance with current regulations and company standards. This position requires strong organizational skills, attention to detail, and communication abilities to effectively coordinate between different departments and ensure high-quality service. The Service Officer will be responsible for planning, monitoring, and evaluating operational activities, as well as managing human and material resources necessary for the proper functioning of the service. Additionally, they must ensure adherence to safety and quality procedures, promptly intervening in case of problems or emergencies. The ideal candidate has previous experience in similar roles, leadership and problem-solving skills, and a good knowledge of sector regulations. This position offers the opportunity to significantly contribute to the organization's success, working in a dynamic and stimulating environment.
Responsibilities
Text copied to clipboard!- Manage and supervise daily service operations.
- Coordinate staff and resources to ensure efficiency.
- Ensure compliance with regulations and company procedures.
- Monitor service quality and propose improvements.
- Manage internal and external communications related to the service.
- Respond promptly to emergencies or critical situations.
- Prepare reports and documentation related to activities performed.
- Collaborate with other departments to optimize processes.
- Train and support personnel assigned to the service.
- Ensure workplace safety and compliance with regulations.
- Evaluate team performance and provide constructive feedback.
- Participate in organizational meetings and strategic planning.
Requirements
Text copied to clipboard!- Proven experience in service management or supervisory roles.
- In-depth knowledge of sector regulations.
- Excellent organizational and problem-solving skills.
- Strong communication and interpersonal abilities.
- Ability to work under pressure and manage emergencies.
- Skills in personnel and resource management.
- Familiarity with basic IT tools.
- Teamwork orientation and leadership.
- Availability to work shifts or flexible hours.
- Relevant diploma or degree.
- Ability to draft reports and technical documentation.
- Customer-oriented and continuous improvement mindset.
Potential interview questions
Text copied to clipboard!- What is your experience managing similar services?
- How do you handle emergency or critical situations?
- What tools do you use to monitor service quality?
- How do you motivate and coordinate your team?
- How do you ensure compliance with regulations?
- Tell us about a time you improved an operational process.
- How do you manage communication between departments?
- What are your IT skills?
- How do you handle working under pressure?
- What methods do you use to evaluate staff performance?
